1. RETURNS: https://drive.google.com/file/d/0B55yXVmVzOsGQ1MzQUx2N1ZXQUk/view?usp=sharing
2. RETURN FORMATS: https://drive.google.com/file/d/0B55yXVmVzOsGYWlOWFJBaW9PalU/view?usp=sharing
3. MISMATCH FORMATS: https://drive.google.com/file/d/0B55yXVmVzOsGZG9PM0d4SThfNTA/view?usp=sharing
4. PRACTITIONER FORMATS: https://drive.google.com/file/d/0B55yXVmVzOsGV1lZSXJZNE1rWU0/view?usp=sharing